Refund and Returns Policy

Tentu! Berikut adalah contoh halaman Return Policy dalam bahasa Inggris untuk situs TopVapeDeals.com. Ini dirancang untuk mencerminkan praktik umum e-commerce, khususnya untuk produk-produk seperti vape, yang sering kali memiliki batasan pengembalian karena alasan kesehatan dan peraturan:

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Return Policy

Thank you for shopping at TopVapeDeals.com. We take pride in offering high-quality products and excellent customer service. Please read our return policy carefully to ensure a smooth return or exchange process.

1. Eligibility for Returns

Due to the nature of vaping products and for hygiene and safety reasons, not all items are eligible for return. We accept returns only under the following conditions:

• The item is unopened, unused, and in its original packaging.

• The return request is made within 14 days of the delivery date.

• The item is not listed as non-returnable (see below).

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• E-liquids or vape juices (opened or unopened)

• Used vape devices, coils, pods, and tanks

• Clearance or final sale items

• Gift cards

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of receiving your order. We will evaluate the issue and provide a replacement or refund as appropriate.

To report a damaged or defective product, please email us at support@topvapedeals.com with the following:

• Your order number

• A clear photo or video of the issue

• A brief description of the problem

4. Return Process

To initiate a return, please follow these steps:

1. Contact us at support@topvapedeals.com to request a Return Authorization (RA) number.

2. Securely package the item(s), including all original packaging and documentation.

3. Clearly write the RA number on the outside of the package.

4. Ship the item to the address provided by our support team.

Note: Customers are responsible for return shipping costs unless the item is defective or sent in error.

5. Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–7 business days.

• Refunds will be issued to the original payment method.

• Shipping fees are non-refundable, unless the return is due to our error.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.

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If you have any questions about our return policy, feel free to contact us at:

📧 support@topvapedeals.com